Frequently Asked Questions

This FAQ is tailored for United States and Puerto Rico for the new Plug-and-Go iSocket since 2021.

1. We are an electric utility company and we believe your iSocket could be a useful gift we could offer to our customers? What is your opinion?

Some of our customers place a quantity order for iSocket for exactly this purpose. They offer iSocket as a reward to their clients during different presentations or other promotional actions. iSocket works as a simple remote power switch. The elegant design of iSocket will be received positively by your customers and they would certainly appreciate getting a gift of an iSocket. Moreover, customers will not have a problem understanding how this simple remote switch and reboot feature works.
2. We manufacture heating equipment and wish to offer remote control with our products. What would you recommend?

We co-operate with many manufacturers of heating equipment. Most of them just offer iSocket to their customers as a simple solution for remote temperature and power control. iSocket supports precision remote temperature monitoring and you will definitely appreciate having this elegant solution to offer to your customers.
3. We want to use iSocket to monitor power failure as well as the temperature inside a freezer. Please recommend your best product to do this and the price for a volume order?

iSocket with Temperature Sensor Specific would probably fit your requirements best of all, if you can provide access for the cable to the freezer (the cable is about 3mm in diameter). This socket will also monitor a power outage. You can buy a sample here. If you have a valid VAT number (for customers from European Union) you may enter this number on the checkout to get VAT 0% prices. If you plan to order more than 100 units for your own project please fill this form and the responsible person will contact you.

4. I want to remotely control 4 heaters with plugs and two boilers that are wired directly to an electric cabinet. What would you recommend?

Since 2021 we offer Plug-and-Go iSocket. You may use two iSockets for your heaters fitted with a plug. For direct wiring you will need to figure out a workaround yourself. However, if you are asking about power outage monitoring, then you probably need just one iSocket that is installed on the same electrical network as all your four appliances. Please see details in other sections of this FAQ. You can order iSocket here.
5. Do you supply free samples?

We do not offer free samples, but we do have a fair reimbursement policy. You can purchase samples and we will reimburse the difference between the price you have paid, and the price of your bulk order, on receipt of your confirmation order for Minimum Order Quantity units.
6. We want to reduce the cost of maintenance by using iSocket to reboot remotely, because most of the problems are possible to solve by rebooting. Our idea is that we can reboot remotely without having to pay a fee for physical access to the location. Which model would you recommend?

We have customers who use iSocket for the remote reboot of ATMs, web cameras, visitor’s counters in supermarkets and other applications where equipment with a plug hangs up and can be rebooted remotely to get it operating again. We offer just one iSocket since 2021 and remote reboot is an essential feature of it. iSocket can also send power outage alerts.