Frequently Asked Questions

  • 1. Why I don't receive email alerts or notifications from you?

    In 99.9% of cases a problem is on your mail server side. In 99.9% of cases your mail server administrator uses outdated and/or unreliable spam protection technologies. Our specialists have a good experience in the IT, over the years we have met, unfortunately, stubborn administrators who use 'old-school' methods of fighting spam. Among the unreliable methods are methods that evaluate the reputation of an IP based on some kind of invented algorithms. Such services ALWAYS give a false alarm. If your admin uses them be sure that legitimate correspondence will be filtered too. As an example of such UNRELIABLE services is www.ipqualityscore.com, where they believe they use smart algorithms, while they give 40% of false decisions on clean IPs with good reputation as ours.

    Administrators of private companies or corporations often have that problem of using unreliable anti-spam technologies. As an example, AT&T servers. If you have a mailbox on AT&T servers your legit correspondence will sometimes be filtered and we can do nothing about it, because AT&T admins do not even consider themselves obligated to respond to complaints - as they directly state on their website.

    The worst is Microsoft with their mail.protection.outlook.com. It filters lots of legit correspondence and doesn't ever bouncing about it, which means that we don't know about the problem unless you reported and you don't see your emails from us. You may ask admins of your server to allow the traffic from our domain @isocketsystem.com. Microsoft and their Outlook protection lags regularly. If you have your protection from Microsoft Outlook you need to contact them first. Here we quote from the Microsoft response on the problem each time we report it to them: "Please note that lifting the block does not guarantee that your email will be delivered to a user's inbox." As you should understand we can do nothing when a corporation does not guarantee anything.

    Our servers have a 100% positive reputation, they don't send spam (it's technically impossible in our configuration), they are not proxy and no one can use them uncontrollable. Therefore, any attempts to block them is the ignorance of others admins who uses wrong methods of flagging suspicious activities, for example based on reports of users without considering what is the real email is about - that's how Microsoft acts according to multiple reports about their protection that you can read online.

    Note, you might receive some of our correspondence that is coming from different servers, for example, when you contact our support team or notifications about your order.

    If you cannot configure your spam protection then the only solution for you to this problem is to use a different email address. We recommend you to use Gmail.com in association with our service. Google is smart not to filter legit correspondence.
  • 2. No power from iSocket - the outlet on iSocket doesn't work...

    Most likely you expect that power from the wall will go through iSocket into your appliance, correct? Note, the outlet on iSocket is not energized by default. Please see multiple questions about this and related aspects in another section of the FAQ that describes Technical Features of iSocket.
  • 3. Temperature in my room is not the same what I see from iSocket

    Our first question to ask: which sensor do you compare with and where is it installed? Temperatures in a room are not constant and even in a couple feet from different points temperatures will be different. Temperatures will be different even if two temperature sensors are located in a few inches (centimeters) from each other.

    We uses precise digital sensor element inside our sensors - one of the best temperature element in its class (±0.5°C accuracy within a 'normal' range). We do not average or manipulate the values obtained from the sensor element. We show you the real value and it is precise value you have at that particular point where the sensor is located. Moreover, the value is very dynamic - you can test this by holding the sensor with your fingers and see the temperature change in just a few seconds. This will be the real value - more real than any other system with a hidden sensor will show you. Most systems with thermostats use averaging algorithms because the temperature at different points in the room is different - near the window or heater, near the floor or ceiling - the temperatures will be different.

    Please see this very short Wikipedia article about room and ambient temperature definitions. If you use iSocket Temperature Sensor Ambient it will show you ambient temperature - the actual temperature in any particular point it is installed and this will be true temperature in that point.

    So, what to do then? As you probably already understand the ambient sensor measures the temperature around the iSocket itself. Very often wall sockets are located under the window next to the radiator - this is the worst place due to the a huge dynamic of temperature changes from the window and the radiator. The iSocket itself also emits heat. You should find a neutral location for iSocket with the ambient temperature sensor. Another options is to use iSocket Temperature Sensor Specific. This sensor will work exactly as described above and will provide you an accurate temperature at the point where it is installed but the difference is that thanks to the ten feet (3 meters) cable you can place it at a more convenient point away from the iSocket itself and other sources of heat or cold.

    Any attempts to "tune" the value of the digital sensor element readings are basically attempts to fake the readings to show them the desirable temperature as there is no such things like "the correct temperature" exist in general. The correct temperature is the one you like to see or trust to. Attempts to correct the correct readings rather than change the installation conditions will only make the situation worse. However, if for some reason you still want this kind of "calibration", then we can do it for you. Let us know how much less or more degrees Celsius or Fahrenheit you wish to have from the value you see now and we will "calibrate" the sensor.
  • 4. The iSocket shows a different temperature than my HVAC system

    HVAC systems use averaging algorithms in their software to show you a temperature that will be considered the average for a given installation. They have specific requirements on how they should be installed so that the averaging they use in their software will show more or less adequate average temperature on the location they installed. However it will not be the temperature near a window or near a heater or close to the floor or anywhere else where you installed iSocket.

    iSocket uses precise Maxim Dallas Digital sensor element - the best in its class. We do not average or manipulate the values obtained from the sensor element. We show you the real value and it is precise temperature value you have at that particular point where the sensor is located. Please see the adjacent question for details.
  • 5. You say your sensor is ±0.5°C accuracy but I see a big difference!

    Please see adjacent questions about what means ambient and room temperatures. Here we will explain more what means ±0.5°C accuracy. The accuracy of ±0.5°C means that if you take two sensor and place them both along with each other (no space between) in the environment of, say, 0.5°C the one may show you 0°C (0.5-0.5) and another 1°C (0.5+0.5). So you have 1°C difference or 1.8F (F=9*C/5). If you now place them in a few inches (centimeters) from each other, say 5" or 10cm you may have different temperatures, because of multiple factors as the temperature in the point 'A' and the point 'B' in 5" (10cm) is already different and thus you may have, say, 2C difference easy, where 2C means 3.6F. If you want to compare our sensor with some other sensor you would be better to do this when both are set in Celsius, but this comparison make little sense as there is no such terms like "the correct temperature" exists in general. We may bias values you see from the sensor - to make a so called calibration - for you if you tell us what difference you would like to see.